Why the article is helpful

• Cope with technology variety by supporting the 100 to 1 range of hardware, software, and network access speeds
• Accommodation of enormous diversity of users
• Bridging the gap between what users know and need to know

The article encouraged universal access to information in computers to empower every citizen, this means more than 90% of all households should be successful users of information and communications services at least once a week. The main focus was to bridge the gap between what users know and what they need to know, accommodation to a enormous diversity of users, and to cope with technology variety supporting a range of hardware, software and network access speeds. There is a need to require a more intense commitment to lowering costs, coupled with user research and engineering.

Links to article

• ACM Digital Library $