Why the article is helpful
- Outlines a set of 20 heuristics for evaluating websites for older users
- Compares their heuristics to other existing heuristics
- Step-by-step methodology of persona-based and task-based heuristic review
This article evaluated how well websites work for older users and developed a new set of 20 heuristic and guidelines. The authors listed how their heuristics differ from others existing heuristics and pointed out specific conflicting issues, as well as described a step-by-step methodology for persona-based and task-based heuristic reviews.
Links to article
Chisnell, D. E., Redish, J., & Lee, A. (2006). New heuristics for understanding older adults as web users. Technical Communication, 53(1), 39-59.